NCDOT State Farm® Safety Patrol is a free service that provides roadway assistance to stranded motorists – regardless of their insurance provider. The Safety Patrol also clears roadways and provides temporary traffic control to help keep major North Carolina roadways safe and traffic flowing smoothly.
Free services include changing flat tires, providing some gasoline or diesel and jump-starting batteries. In 2014, more than 70 patrol trucks helped more than 100,000 motorists across the state.
Drivers needing help in an area covered by the NCDOT State Farm Safety Patrol can dial *HP from their mobile phone for assistance.
As of May 2015, State Farm became the sponsor of the North Carolina Department of Transportation's Incident Management Assistance Patrol program, or IMAP. The four-year sponsorship creates a long-term, supplemental funding source for the program.
NCDOT continues to oversee all IMAP operations, but the agreement allows State Farm corporate branding to be used in the program name, on IMAP vehicles and on patrol drivers' uniforms.
The sponsorship is the result of a 2014 state budget bill that requires NCDOT to study how fees, sponsorship and privatization can help offset the cost of these services in the face of declining revenues and reducing the use of public funds.
To address almost any traffic-related matter, NCDOT State Farm Safety Patrol trucks are equipped with specialized tools, including:
- Traffic control devices (lighted arrow boards, warning lights, traffic cones and air horns) to warn motorists of impending hazards
- Gasoline, water, air pumps, jumper cables, vehicle jacks and other tools to quickly aid stranded drivers
- Specially designed push bumpers and winches to help clear travel lanes of disabled vehicles and debris
NCDOT State Farm Safety Patrol vehicles are red and orange and have both the NCDOT and the State Farm logos on them as well as highly reflective safety markings to make them more visible to motorists, especially at night.
As part of the sponsorship agreement, all current and new vehicles will be wrapped and branded with the State Farm logo – at no cost to NCDOT.
Safety is one of the highest priorities to both State Farm and NCDOT. Moving over one lane or slowing down when you see an NCDOT State Farm Safety Patrol vehicle stopped along the roadway is the law. Violators can face up to a $500 fine.
The NCDOT State Farm Safety Patrol covers certain highway routes during peak travel hours in Raleigh, Greensboro, Winston-Salem, Wilmington, Charlotte, Asheville, Haywood County and other areas as noted on the this map:
- Is an NCDOT State Farm Safety Patrol driver a law enforcement officer?
- No. The driver is a NCDOT employee who assists stranded motorists and might be called to assist law enforcement officers at the scene of a traffic matter.
- How do I know that the person assisting me is a real NCDOT State Farm Safety Patrol driver?
- NCDOT State Farm Safety Patrol drivers wear uniforms that identify themselves as NCDOT employees. The driver will show identification upon request.
- How can I contact NCDOT State Farm Safety Patrol if I get stranded?
- If you are stranded in an area covered by NCDOT State Farm Safety Patrol, dial *HP from your mobile phone for assistance.
- I was stranded, and a NCDOT State Farm Safety Patrol driver didn’t stop to help. Why?
- NCDOT State Farm Safety Patrol drivers might not be able to stop for a stranded motorist if they are called to a critical incident, such as a car crash. If you need help, call *HP from your mobile phone.
- A NCDOT State Farm Safety Patrol driver used the push bumper to move my vehicle and damaged it. Can I get restitution?
- Under North Carolina's Quick Clearance Law, NCDOT is not responsible for damage to personal property in the course of moving a vehicle or other property to avoid a hazard.
- I received assistance from the NCDOT State Farm Safety Patrol. How can I submit feedback and thank the patrol driver?
- Visit www.AssistPatrol.com or share your story on social media using #AssistPatrol. For questions or concerns, contact NCDOT.