The N.C. Department of Transportation works closely with citizens and communities across North Carolina to improve its transportation infrastructure. Please feel free to contact us with questions and concerns.


Customer Service

The Customer Service Office answers the department's toll-free customer service line, 1-877-DOT-4YOU (1-877-368-4968), from 8 a.m. to 5:00 p.m. Monday through Friday, with extended hours as necessary for emergencies.

Contact Us

To send a question or comment via e-mail, click on Contact Us and fill out the electronic form. A response will be sent within seven business days.

Division of Motor Vehicles Helpline

For answers to questions about Division of Motor Vehicles issues such as driver license renewal or vehicle registration, e-mail the DMV Customer Service office or call (919) 715-7000.

NCDOT Directory

The NCDOT online directory lists department employees by name or unit.

Filing a Claim

If you suffer injury or property damage from an incident involving NCDOT, please print the form below, fill it out and mail it to us. Forms should be sent to the contact person listed in the county directory for the county in which the incident happened.

Traffic Counts

Contact us for traffic counts on a specific road or intersection. Please allow several business days for us to process requests.

Public Records Requests

    NCDOT believes strongly in transparency and providing access to public documents for citizens, members of the media and other organizations. For more information on how to submit a public records request, visit our Public Records Request webpage.


Road Report

Use our county directory to report maintenance concerns such as potholes and send an e-mail directly to our engineers.


The Swat-A-Litterbug Program provides every citizen an opportunity to be an active participant in ensuring the roadways of North Carolina are kept clean, beautiful, and safe. Let us know when a person is littering by emailing our Office of Beautification Programs.


Communications Office

Members of the media should contact the Communications Office at (919) 707-2660 for information on NCDOT projects, interviews with employees and other information. Also, visit our Newsroom for the latest news, story ideas and photos.

After-hours Assistance

In emergency situations, assistance is available to members of the media after hours by calling the Communications Office at (919) 707-2660. You will be given contact information for the communications officer on call.

Process Agent

Physical Address:

  • Tereca Batts
    Transportation Building
    1 S. Wilmington St.,
    Raleigh, NC 27601

Mailing Address:

  • Tereca Batts
    1501 Mail Service Center (MSC)
    Raleigh, NC 27699-1501